When you start the conversation with the client, you will get the notification within the chat, that the client as joined, and also you will come to know when he has left. When it comes to texting, you can modify your font, according to the subject. For typographical emphasis, you can use options such as bold, italic and underline. You can also change the font and type of text, with tags such as heading, quote, ordered list and unordered list. You can send URLs and emojis while conversing with your lead. In addition to this, there is also an option to take notes for yourself, just tick the internal note button and send the note to yourself. Don’t worry, your client won’t be able to see it as it is designed for internal purpose only.